- Before you Contact Us (Self Test Instructions)
- Software Downloads and Installation Instructions
- Calibrating your CableEye Tester
- Service
- Training
- Customer Technical Support
- To Report a Software Bug
- Contact
- Log-In Area
1. Before you Contact Us
Before contacting us for support, please be sure you have reviewed your Getting Started Booklet, Software Introduction Guide and instructional videos in detail for answers to your questions. Hard copies of the documents may be found in the documentation folder that was delivered with your tester. Click on the "Enter" button in the Log-In Area below to access current versions of both. A current version of the Manual should be consulted for answers to more advanced questions.
Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email.
If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click button for instructions.
If your tester was purchased through an International Distributor please contact that distributor for support matters and service.
Thank You!
2. Software Downloads and Installation Instructions
Click button to download your tester's software installation file, license file or calibration file (not available for demo units):
Click button for instructions during your CableEye software installation:
3. Calibrating your CableEye Tester
Click button to learn when and why calibration is necessary, if you can do it yourself, and how to order calibration service from CAMI Research.
This Calibration File Installation link outlines file location, installation methods, and important related notes:
4. Service
Click button to register your tester or to update your registration with new contact information.
Click this button to review service options and service contact information, and to order service for your CableEye test system viz. Product Support Subscription (PSS), Calibration, Upgrade, Repair, Training:
If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click button for instructions:
5. Training
Training may be accessed as a service or you may devise your own independent training program using our materials. Click the button for a review of your options.6. Customer Technical Support
Click button to register your tester or to update your registration with new contact information.
Free Technical Support is available for systems with a current Product Support Subscription (PSS). Click here for details, including how to reactivate expired subscriptions. Before contacting us for support, please be sure you have reviewed your Getting Started Booklet, Software Introduction Guide and instructional videos in detail for answers to your questions. Hard copies of the documents may be found in the documentation folder that was delivered with your tester. Click on the "Enter" button in the Log-In Area below to access current versions of both. A current version of the Manual should be consulted for answers to more advanced questions.
Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email.
If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click button for instructions.
If your tester was purchased through an International Distributor please contact that distributor for support matters and service.
CAMI Research Technical Support contact information is listed immediately below. Click here for specific contact information regarding Shipping Address, Orders, Payments & Invoices, Requests for Information (Quotes, Prices, Demos); Service; International Distributors; Other. If your tester was purchased through an International Distributor please contact that distributor for support matters and service.
Support Hours: Monday to Friday from 7AM to 6PM Eastern Time
- Phone: +1 (978) 266 2655
- email: supportREMOVE@REMOVEcamiresearchREMOVE.com
- Chat: Look at the lower left corner to start a chat.
- Skype Remote Support for systems with a Product Support Subscription: This service is not monitored. Email us to schedule a session.
- On-Screen Remote Support for systems with a Product Support Subscription (PSS): This service is not monitored. Email us to schedule a session. Click here to access your Scheduled TeamViewer support
7. To Report a Software Bug
Contact us using any of the Technical Support methods listed above.Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email.
8. Contact
If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click button for instructions:
Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email.
Click here for specific contact information for CAMI Research regarding Shipping Address, Orders, Payments & Invoices, Requests for Information (Quotes, Prices, Demos); Support; Service; International Distributors; Other.
If your tester was purchased through an International Distributor please contact that distributor for support matters and service.
9. Log-In Area
This is available to all users of CableEye testers with valid Product Support Subscriptions. You will need a User Name and Password to enter. These access codes were provided in a letter included with your new equipment or when you renewed your Product Support Subscription.
If you have misplaced your access codes or your subscription is expired, please click the link below to send us a request. Be sure to provide your Name, Job Title, CableEye Role, Company, CableEye Serial Number, and e-mail address. We will respond within 24 hours with the information you need to enter. Request User Name and Password
+1 978 266 2655
