Customer Support

  1. Before you Contact Us (Self Test Instructions)
  2. Software Downloads and Installation Instructions
  3. Calibrating your CableEye Tester
  4. Service
  5. Training
  6. Customer Technical Support
  7. To Report a Software Bug
  8. Contact
  9. Log-In Area
Try our new AI-powered chat support system for Customers with an Active Product Support Subscription (PSS). AI Chat Support

1. Before you Contact Us

Before contacting us for support, please be sure you have reviewed your Getting Started Booklet, Software Introduction Guide and instructional videos in detail for answers to your questions. Hard copies of the documents may be found in the documentation folder that was delivered with your tester. Click on the "Enter" button in the Log-In Area below to access current versions of both. A current version of the Manual should be consulted for answers to more advanced questions.

Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email.

If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click button for instructions.

If your tester was purchased through an International Distributor please contact that distributor for support matters and service.

Thank You!

Self Test Instructions

2. Software Downloads and Installation Instructions

Click button to download your tester's software installation file, license file or calibration file (not available for demo units):

Download Files

Click button for instructions during your CableEye software installation:

Software Installation Instructions

3. Calibrating your CableEye Tester

Click button to learn when and why calibration is necessary, if you can do it yourself, and how to order calibration service from CAMI Research.
Calibration
Why? When? How?

This Calibration File Installation link outlines file location, installation methods, and important related notes:

Calibration File Installation

4. Service

Click button to register your tester or to update your registration with new contact information. Registration

Click this button to review service options and service contact information, and to order service for your CableEye test system viz. Product Support Subscription (PSS), Calibration, Upgrade, Repair, Training:
Service

If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click button for instructions:

Self Test Instructions

5. Training

Training may be accessed as a service or you may devise your own independent training program using our materials. Click the button for a review of your options.

Training

6. Customer Technical Support

Click button to register your tester or to update your registration with new contact information. Registration

Free Technical Support is available for systems with a current Product Support Subscription (PSS). Click here for details, including how to reactivate expired subscriptions.

Before contacting us for support, please be sure you have reviewed your Getting Started Booklet, Software Introduction Guide and instructional videos in detail for answers to your questions. Hard copies of the documents may be found in the documentation folder that was delivered with your tester. Click on the "Enter" button in the Log-In Area below to access current versions of both. A current version of the Manual should be consulted for answers to more advanced questions.


Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email.

If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click button for instructions.

Self Test Instructions

If your tester was purchased through an International Distributor please contact that distributor for support matters and service.


CAMI Research Technical Support contact information is listed immediately below. Click here for specific contact information regarding Shipping Address, Orders, Payments & Invoices, Requests for Information (Quotes, Prices, Demos); Service; International Distributors; Other. If your tester was purchased through an International Distributor please contact that distributor for support matters and service.

Support Hours: Monday to Friday from 7AM to 6PM Eastern Time

- Phone: +1 (978) 266 2655

- email: supportREMOVE@REMOVEcamiresearchREMOVE.com

- Chat: Look at the lower left corner to start a chat.

- On-Screen Remote Support for systems with a Product Support Subscription (PSS): This service is not monitored. Email us to schedule a session. Click here to access your Scheduled TeamViewer support.

7. To Report a Software Bug

Contact us using any of the Technical Support methods listed above.

Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email.

8. Contact

If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click button for instructions:

Self Test Instructions

Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email.

Click here for specific contact information for CAMI Research regarding Shipping Address, Orders, Payments & Invoices, Requests for Information (Quotes, Prices, Demos); Support; Service; International Distributors; Other.

If your tester was purchased through an International Distributor please contact that distributor for support matters and service.



9. Log-In Area

This is available to all users of CableEye testers with valid Product Support Subscriptions. You will need a User Name and Password to enter. These access codes were provided in a letter included with your new equipment or when you renewed your Product Support Subscription.

Enter

If you have misplaced your access codes or your subscription is expired, please click the link below to send us a request. Be sure to provide your Name, Job Title, CableEye Role, Company, CableEye Serial Number, and e-mail address. We will respond within 24 hours with the information you need to enter. Request User Name and Password

+1 978 266 2655