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About Us


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Contact Information

If you are a customer, please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email. Thank You!


Telephone (Sales, Orders, Payments, Service, Tech Support, Other):

Tel: +1 (978) 266-2655

M-F 7am-6pm Eastern Time
S-S Closed


Shipping Address

CAMI Research Inc.
42 Nagog Park, Suite 115
Acton, MA 01720-3301


Orders (New Equipment/Accessories):

e-mail: ordersREMOVE@REMOVEcamiresearchREMOVE.com
Tel: +1 (978) 266-2655


Payments:

e-mail: remittanceREMOVE@REMOVEcamiresearchREMOVE.com
PO Box 2346
Acton, MA 01720-6346


Requests for Information etc. (Pre-Sales and Customers):

Request For Quote (RFQ)
Request For Prices
Request For Free Demo


Customer Technical Support:

e-mail: supportREMOVE@REMOVEcamiresearchREMOVE.com
Online Chat: Click 'Live Chat' lower left corner,
Skype & TeamViewer: For systems with Product Support Subscription

If you think your system is malfunctioning, first perform a Self-Test check on it to rule out the possibility of the problem being caused by erroneous settings. Click here for instructions.

Please provide your tester serial number when you contact us by phone, online chat etc. When writing to us, please include it in the subject field of your documentation/email. If your tester was purchased through an International Distributor please contact that distributor for support matters and service. Thank You!


Tester Service (Requests, Orders, Shipment Notifications, ...):

e-mail: serviceREMOVE@REMOVEcamiresearchREMOVE.com
Calibration: calibrationREMOVE@REMOVEcamiresearchREMOVE.com


Other:

Pre-sales Only (USA): (800) 776-0414
web: camiresearch.com


International Sales:

Lead Times (Typical)


New Systems

Time from receipt of order to order fulfillment :-

M2Z Systems, 1-2 Weeks
M3Z Systems (128TP), 1-2 Weeks
M4 Systems (128 TP), 1-2 Weeks
Expanded M3Z and M4 Systems, 2-3 Weeks

High Voltage Systems, 3-6 Weeks

Stock Accessories, 1-2 Business Days

Custom Accessories (Qty 1-3), 5-10 Business Days

Current lead time will be provided on quote.

Service (Calibration, Repair, Upgrade)

Business days from receipt of system and PO to return ship:-

Low Voltage systems 1-4 Business Days
High Voltage Systems 1-3 Business Days

  • Equipment shipped without following ordering instructions (e.g. without receiving an RMA) will cause a delay in the start of service (Calibration, Repair, Upgrade).

  • Calibration and Upgrade service will incur a delay if the equipment is found to be in need of repair.

  • Service on equipment with a Product Support Subscription is given priority
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